Infor

THE INFOR PLATFORM

Specialized by industry, built for the cloud, ERP at its core—infinitely scalableill be the last upgrade you’ll ever need and running, in less than 16 weeks

Enterprise software solutions—built for the cloud, built for your industry.

· Up and running, in less than 16 weeks

· Elite customer support

· No more upgrade installations or testing

· 24/7 mobile access

Platform

To drive constant innovation in the enterprise, Infor business applications are specialized by industry and built for the cloud to enable a global supply chain, networked analytics, and an artificial intelligence-led user experience.

Discrete and Process Manufacturing

Improve productivity in the back office and on the shop floor

CloudSuite™ Industrial (SyteLine) is an end-to-end ERP solution for both discrete and process manufacturers, which includes predictive analytics, collaboration, lean production tools, and integration options. You’ll have the tools to increase customer service; improve production and quality; better coordinate aftermarket service and maintenance; and collaborate more effectively.

Planning and scheduling

· Finite capacity planning

· Shop floor scheduling

· Mixed mode support: ETO, MTO, MTS, etc.

Quality and service management

· Continuous improvement

· Aftermarket sales

· Warranties and service contracts

Business intelligence

· Role based dashboards, metrics, and reports

· Contextual and predictive analytics

· Financial and operational reporting

Advanced technology platform

· Security

· Extensibility

· Integrations

· Disaster recovery

Field Service and Rental

Empower field teams with access to data

When it comes to completing tasks in an industry that relies on highly technical components, companies have to provide responsive service without sacrificing efficiency or creating unnecessary costs. CloudSuite Field Service is a fully integrated, end-to-end solution, that offers advanced service-focused functionality, along with company-wide access to data. Infor CloudSuite Field Service empowers field technicians to become trusted advisors, providing access to critical information, improving customer service and loyalty.

Highlights

· Quickly process assigned activities on any device

· Accurately track materials and costs

· Give technicians easy access to relevant documents

· Generate visit reports and enable approval signatures via technician’s mobile device

A single, unified system

Eliminate the need to enter data multiple times into disparate systems. Working with common data means that everyone works from the same real-time data. Service technicians can complete more service orders, employees can spend more time building relationships with customers, and managers can analyze data to look for strategic growth opportunities.

Service lifecycle management

Full visibility into the entire end-to-end quotation process, allows for identifying and converting more opportunities. Service technicians are perceived as trusted advisors on performance and industry issues, and companies are better positioned to build long-term relationships with customers.

Mobile and remote access

Optional modules give field technicians online and offline access to customer and equipment details. Service technicians gain flexibility throughout the quotation process with on-demand estimates and up-sell opportunities. Employees, contractors, franchisees, dealers, and customers can access online, remote self-service.

Configure, Price, Quote

Close complex sales faster

With Infor® CloudSuite Configure Price Quote software (CPQ), you can sell complex products more quickly from opportunity to close, eliminating costly errors and speeding up the sales cycle. Because the solution makes CPQ capabilities central to your sales process, you can give your sales reps an enormous competitive advantage and a quicker path from engagement to conversion in your customer’s journey.

Highlights

· Improve sales efficiency

· Show products in 2D or 3D models

· Automated order pass-through and customer proposals

· Optimize the buying experience

· Guarantee fast and accurate orders

· Accelerate new product introductions

Innovative product configuration engine

Capture knowledge about your customizable products once, and then share with dealers and your sales team to make selection and configuration intuitive and error-free. Bring your highly detailed products to life with 2D or 3D models, drawings, and manufacturing information.

Comprehensive quoting and ordering system

With a rules-driven platform designed for converged commerce quoting, dynamic pricing instantly produces a configuration-specific list price, dealer cost, and quoted selling price. Orders are automatically passed to your business system via enterprise integration.

Automated documentation

Automatically produce BOMs and instructions, then send them directly into your ERP system and generate detailed proposals to send to your customers personalized proposals, submittals, and other sales documents from virtually any application.